FAQ

Our premium occasionwear and limited-edition Ghost Archive pieces are carefully curated for fashion-forward women who appreciate quality fabrics (like our signature satin) and exclusive designs. When items from our Ghost Archive sell out, they’re gone forever!

We regularly update our New Arrivals, with special limited-run pieces appearing in our Ghost Archive section. We recommend checking back frequently or signing up for our newsletter to stay updated.

Our dresses come in a range of sizes to flatter different figures. Please check individual product pages for specific size charts and measurements.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Absolutely. We use industry-standard encryption to protect all your transactions. You can shop with confidence at Outlet Crisp Dresses Store.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

We proudly ship worldwide (excluding some Asian and remote regions) from our Bradford headquarters at 73 Great Horton Rd.

Standard Express Shipping (£12.95): Delivered in 10-15 business days via DHL/FedEx with full tracking.

Free Standard Shipping: Available on orders over £50 via EMS (15-25 business days).

For our limited Ghost Archive pieces, we recommend express shipping to secure these exclusive items.

Our team carefully inspects and packages each order within 1-2 business days. You’ll receive tracking information immediately after dispatch.

International customers may be subject to local import duties, which are the responsibility of the recipient. These fees vary by country and are not included in your order total.

We offer a 15-day return policy from the delivery date. Items must be unworn, with tags attached, and in original condition. Return shipping costs are the customer’s responsibility unless the item is faulty.

Please email our customer service team at [email protected] with your order number and return request. We’ll provide return instructions and process your refund once we receive the item.

We currently don’t offer direct exchanges. We recommend returning the original item (following our return policy) and placing a new order for the desired item.

Our team responds faster than our satin dresses sell out! Email us at [email protected] for any inquiries.

While we don’t currently offer personal styling services, our collections are carefully curated by fashion experts. Our Social Promotions section features beautifully coordinated pieces perfect for building a capsule wardrobe.

Check our Social Promotions section regularly for multi-piece offers and our Ghost Archive for limited-edition pieces. Remember, free standard shipping applies to all orders over £50!