At Outlet Crisp Dresses Store, we combine premium craftsmanship with exceptional customer service. Our Shipping & Returns policy reflects our commitment to quality and your complete satisfaction with every purchase from our Ghost Archive collections, occasionwear, and social promotions.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Includes tracking and signature confirmation
  • Free Shipping – via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch
    • Basic tracking included

Please note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs clearance.

Returns & Exchanges

While we take meticulous care in crafting our collections, we understand that sometimes returns are necessary. Our policy is designed to be as elegant and straightforward as our designs.

Non-Returnable Items

Due to their exclusive nature, the following items are final sale and cannot be returned unless faulty:

  • All Ghost Archive collection pieces
  • Certain social promotions items (as marked)

Eligibility for Returns

For all other items, we accept returns within 15 days of delivery. To qualify for a return:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging

Return Process

Step 1: Request a Return

Email our customer service team at [email protected] with:

  • Subject: Return Request – Order #[Your Order Number]
  • Item name, size/color, and reason for return
  • Your full name and contact number

Step 2: Wait for Approval

We’ll respond within 2 business days with return instructions and your RMA (Return Merchandise Authorization) number.

Step 3: Package and Ship

Once approved:

  • Securely repackage the item in its original packaging
  • Include a copy of your order confirmation
  • Clearly mark the RMA number on the package exterior
  • Ship to our returns address provided in your approval email

Important: Customers are responsible for return shipping costs unless the item is faulty. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refunds

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping costs are non-refundable unless the return is due to our error

Exchanges

We’re pleased to exchange items for a different size or color (subject to availability). Follow the standard return process, clearly indicating you’d like an exchange and specifying your preferred alternative.

Faulty Items

In the rare event you receive a faulty item (thanks to our rigorous quality control), please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and either repair, replace, or refund the item.

Need Assistance?

Our customer service team delivers the same efficiency as our Express Checkout. Contact us at:

Thank you for choosing Outlet Crisp Dresses Store, where exquisite craftsmanship meets exceptional service.